We will respond to requests within 2 working days.
You can also:
- phone us on Mile End Surgery 01603 442200 or Tuckswood Surgery 01603 447700 or Gurney Surgery 01603 448800
- use your NHS account (through the NHS website or NHS App) to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
We offer pre-bookable appointments on a Saturday 9am to 5pm.
Cancelling or changing an appointment
If you find that you are unable to keep an appointment, or that it is no longer needed, please let us know so that the appointment may be offered to someone else.
To cancel your appointment:
- reply to your text message
- use your NHS account (through the NHS website or NHS App)
- phone us on Mile End Surgery 01603 442200 or Tuckswood Surgery 01603 447700 or Gurney Surgery 01603 448800 during opening times and select option 1
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
We can provide an interpreter if you require one and let us know if you have any other communication needs.
Home visits
If you are too ill to travel to the surgery you can request a home visit. If possible, please contact the practice as soon as possible before 11am to arrange a visit. This will enable the doctor to prepare and to discuss your request with the other doctors when morning surgery is finished.
If you believe your need for a home visit is urgent, please tell our receptionist. The receptionist will ask you for some details of the problem so the degree of urgency can be assessed. Details will be passed to the duty doctor, who may telephone to discuss your situation prior to visit.
We may also refer you to the Home Visiting Service. This is a Primacy Care Network service where we can ask another doctor or nurse practitioner to attend. This allows doctors to remain in surgery seeing more patients. A member of the Central Norwich Visiting Team will visit you.